Refunds and payment help

Eligible requests

A full refund may be requested for duplicate payment on the same order, a received payment whose plan cannot be activated or restored, or an unresolved problem on our side that prevents use of the core service.

For a change of mind, request a refund within seven calendar days of verified payment, provided the invitation has never been published. After publication, changed preferences or event plans do not automatically qualify. Service problems and applicable consumer rights are still considered.

How to request and what happens next

Send support your account email, order ID, payment date and a description of the issue. Screenshots can help, but we verify provider records. Never send passwords, one time codes or full card numbers. No refund is needed if no funds were taken.

For an approved full refund, the amount equals the service payment received on the order. We submit it to the payment provider within seven working days of approval. Bank and payment method processing times vary. If the original method does not support refunds, an alternative is agreed with the account owner.

A refund that cancels the service closes the related plan and invitation. Photos and responses follow the deletion process. Order and refund records remain for administration and legal obligations. This policy does not limit applicable statutory rights.